OUR MISSION: To fulfill President Lincoln's promise - "To care for those who have served in our nation's military and for their families, caregivers, and survivors. How would you like to become a part of a team providing compassionate care to Veterans? The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence ("I CARE"). As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.["Veteran Experience Responsibilities - Central to the GPM's purpose of ensuring an exceptional Veteran patient experience is the development, standardization, implementation, and sustainment of key operational/business processes, including scheduling practices, to ensure efficient and effective management of the clinic. The GPM will identify and recommend improvements to optimize clinic management processes, access strategies, and receive buy-in through an in-depth analysis of in-house and non-VA provided care. Programmatic Oversight - Lead local program planning and execution for VHA-approved program of clinic practice management at the assigned campus and CBOC level. Build local program to implement all national guidance. The GPM is responsible for primary care, mental health, specialty care, ambulatory surgery and all other ambulatory clinics oversight and integration into an efficient Clinic Practice Management model at the VISN 5 CRH (HSA 5.1 and 5.4). The GPM is responsible for supporting high quality, accessible, cost-effective health care services. The GPM is also responsible for ensuring a high-quality patient experience for the Veteran, by acting on feedback from the Veteran, his or her family and/or significant others, CRH employees, VISN and VAMC employees. In addition, the GPM works with the CRH Associate Director of Operations and CRH Leadership to develop strategic plans for the CRH and assigned facilities as it relates to access to care. Work with local personnel to integrate data analytics and measures with continuous process improvement utilizing LEAN, Six Sigma, and other improvement methodologies to meet and sustain ambulatory care goals and objectives. Collect and analyze trended data sets to assist in the allocation of resources. Identify causal interrelationships between the various aspects of ambulatory care and its impact on clinical operations to achieve and sustain quality, safe, efficient, and effective ambulatory care. Work independently with CRH leadership and personnel at the various VAMCs, CBOCs, and other facilities to implement national and VISN standards, and address administrative process/system issues and other areas of concern. Work with Operations teams: Scheduling, Technology, Training and Program Support Teams to oversee services as they relate to clinic activities. Reviews and develops input and recommendations. Ensures record management guidelines are adhered to in the clinic setting. Recommends and coordinates with the VISN CRH (HSA 5.1 and 5.4) leadership and covered health care systems on CRH services improvements with data-driven metrics including access to care, coding practices, utilization, clinic profile management. Work Schedule: M-F 0800-1630 PST Remote: Yes Position Description Title/PD#: Supervisory Health System Specialist (Group Practice Manager)- Clinical Resource Hub HSA 5.1 and 5.4/PD104090 VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process."]